Terms and Conditions
Version 1.0 · Last updated July 24, 2025
1. Introduction & Acceptance
These Terms govern access to and use of the Moss website, Chrome extension, software-development kit (“SDK”), application programming interfaces (“APIs”) and any related services (collectively, the “Service”). By clicking “Accept,” installing the Moss Chrome Extension, embedding our code, joining the waitlist, or otherwise using the Service you agree to be bound by these Terms. Moss (“Company,” “we,” “our,” “us”) and the person or entity accepting (“Customer,” “you,” “your”) each represent that they have authority to enter this contract.
2. Definitions
| Term | Meaning |
|---|---|
| “Account” | The administrative profile you or your organisation create to access the Service. |
| “Authorized Users” | Employees, contractors or end-users whom you permit to interact with Moss in your product. |
| “Customer Content” | Data, text, images, video, code, or other materials you submit to or through the Service. |
| “Moss Technology” | The Service, underlying models, code, dashboards, documentation and any derivatives. |
| “Visitor Data” | End-user interaction data Moss collects when embedded in your application. |
3. The Moss Service
3.1 Core Functionality
Moss is a real-time, in-app AI assistant that “sees exactly what your users see and guides them live on-screen.” It can be delivered (a) as a JavaScript SDK you embed with a single line of code or (b) via a Chrome Extension available on a self-serve basis.
3.2 Beta & Waitlist
Portions of the Service are currently offered in private beta and through a public waitlist. Beta features may be modified, suspended or discontinued at any time and are provided “AS IS” without warranties.
3.3 AI Guidance; No Professional Advice
Moss generates UI instructions using large-language-model techniques. The Service may occasionally produce incorrect or incomplete guidance; you remain responsible for validating all actions taken in your application.
4. Eligibility; Accounts
You must be at least 18 years old and able to form a binding contract to open an Account. You are responsible for (a) ensuring all registration information is current and accurate and (b) all activity under your credentials.
5. Licence & Intellectual-Property Rights
- Limited Licence – Subject to these Terms, Moss grants you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.
- Reservation of Rights – Moss retains all right, title and interest in Moss Technology, including derivative works, except the limited rights expressly granted.
- Feedback – You grant Moss a perpetual, royalty-free licence to use feedback you voluntarily provide for any lawful purpose, including product improvement.
6. Customer Content & Data Practices
6.1 Ownership
You retain all IP rights in Customer Content.
6.2 Licence to Moss
You grant Moss the rights necessary to (a) host and process Customer Content to provide the Service and (b) create de-identified or aggregated data to improve Moss models and analytics.
6.3 Privacy
Our separate Privacy Notice describes how we collect, use and disclose personal information, including Visitor Data captured when Moss is embedded in your UI.
7. Acceptable Use
You and Authorized Users must not:
- Reverse-engineer, decompile or attempt to access source code of Moss Technology.
- Use the Service to violate law, infringe IP, or transmit malware.
- Benchmark or monitor availability or performance for competitive purposes.
- Submit protected health information, payment-card data or other regulated data unless we have executed a separate data-processing addendum.
8. Third-Party Services & Extensions
The Service may interoperate with third-party software (e.g., your web app, browsers, analytics tools). Moss is not liable for any acts, omissions or security practices of such third parties.
9. Confidentiality
Each party shall safeguard the other’s non-public information with at least reasonable care and use it solely to perform under these Terms, except as otherwise permitted herein.
10. Warranties & Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MOSS DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
11. Limitation of Liability
To the maximum extent permitted by law, MOSS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY. Moss’s aggregate liability is capped at the greater of USD 100 or amounts paid in the preceding 12 months.
12. Indemnification
You will defend and indemnify Moss and its affiliates against third-party claims arising from (a) Customer Content, (b) your breach of these Terms, or (c) your use of the Service in violation of law.
13. Term; Suspension; Termination
Either party may terminate for material breach with 30 days’ written notice if uncured, or immediately if the other party becomes insolvent. Moss can suspend access for non-payment, security risks, or usage limit violations. Provisions addressing intellectual property, confidentiality, disclaimers, and liability survive termination.
14. Modifications to Service or Terms
We may update the Service or these Terms from time-to-time. Material modifications will be communicated via account email or in-product notifications. Continued use after the effective date constitutes acceptance.
15. Miscellaneous
- Entire Agreement – These Terms (and any Order Form or Data-Processing Addendum) constitute the whole agreement, superseding prior negotiations.
- Severability – If any provision is held unenforceable, the remainder remains in effect.
- Assignment – Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger or sale of substantially all assets.
- Force Majeure – Neither party is liable for delays beyond reasonable control (e.g., internet outages, strikes, natural disasters).
16. Contact Us
Questions about these Terms? Email: junil@viamoss.ai