Customer support that lives inside your product, resolves and gets better on its own.
Moss is a full AI support agent. It follows your procedures, takes the action, and files the ticket, then learns from every conversation and proposes its own fixes. It works on the real screen your users see, so it guides and resolves where a chat bubble cannot.
- Answers with sources
- Acts in the UI
- Files the ticket
In production with enterprises in revenue intelligence, fintech, 3D design, and web hosting.
Works on any web product: consoles, dashboards, storefronts, marketplaces, and content sites.
Why Moss
Your support bot answers questions and stops there.
It cannot take the action, it cannot follow your real procedures, and it never improves unless someone rebuilds it every week. Moss resolves the whole ticket, and every conversation makes it better, on its own.
Resolves
From question to resolution.
In-app agent
It answers, then it acts.
Moss answers from your docs with sources, right on the page the question came from. When an answer is not enough, it does the thing: highlights the next click, fills the form, follows your procedure, and files the ticket to the right queue. Not a chat bubble off your help center, the actual path on the actual screen.
Answers with sources
Guides on the live screen
Fills, follows, files
- Overview
- Customers
- Billing
- Reports
- Settings
- ✓Open Settings
- 2Choose Members← you are here
- 3Send the invite
AOP, agent operating procedures
Your playbook, in plain English.
Write a procedure the way you would explain it to a new hire, or paste your existing SOP and Moss turns it into one. It collects the right info, calls your other tools, files the ticket, and hands off when it should. Dry-run it in a sandbox, version it, and set who can publish. No flowchart builder, no decision trees.
- Plain English, or paste a doc
- Calls your apps, controls the actions
- Dry-run before deploy
- Versioned, with publish rules
Improves itself
The support agent that improves itself.
The self-improving loop
It gets better while you sleep.
Every conversation is a signal. Moss watches them, diagnoses what is wrong, your procedures, your docs, even your product, drafts the fix, and brings it to you to approve like a pull request. Approve it, and Moss improves. The loop never stops.
Monitor
QA every conversation, not a sample.
Set a rule in plain English, flag frustration, never promise a refund, catch a failed procedure, and Moss scores every session against it, with its reasoning attached. The flags feed straight into the Copilot.
Your analytics tell you what happened. Moss tells you what to do about it.
Copilot
Chat with everything Moss knows.
Ask what confused users this week and get an analyst’s answer with the real sessions linked. The Copilot reads your procedures, your knowledge base, and every session, separates a product problem from a docs gap from a bot mistake, and drafts the fix. It does not just read anymore. It writes.
Proposal
Approve improvements like a pull request.
Every fix arrives as a concrete change, to a procedure, your docs, or your product, shown as a clean diff with the sessions that justify it. Approve, edit, or dismiss. Nothing ships silently.
The edge
And it lives inside your product.
In your product
Every other support agent works beside your product. Moss works inside it.
That is the unfair part. Because Moss runs on the real screen your users see, it does what a bot in a chat window cannot.
- Overview
- Customers
- Billing
- Reports
- Settings
Open the Members tab. I’ll wait here while you do.
Guides on the real screen
Author a walkthrough, record one once and replay it instantly, or let Moss generate it live for the flows you never built. It learns from every session and widens its own coverage. Walkthroughs that never break on a release.
Replaces your adoption tool
It does the job of a separate onboarding and adoption platform, built into the same agent that resolves support.
Sees product friction
It watches where users actually get stuck and feeds that back into the loop. “Your settings page confuses people” is a fix no help-center bot can surface.
Security
The only in-product agent you can run on-prem.
Run Moss in our cloud, your cloud, or fully on-prem. Your data never trains anyone else’s model. Predictable pricing, no surprise per-resolution invoices. SOC 2 and ISO 27001 in progress.
- On-prem available
- Single tenant
- No training on your data
- SOC 2 (in progress)
- ISO 27001 (in progress)
How it starts
Live in days, on your product.
Connect your docs and site
Moss ingests your help center, docs, and product pages.
Bring your procedures
Paste your runbooks; dry-run them in a sandbox.
Go live
A script tag or our SDK. We’ll show Moss on your actual product on the first call.
See Moss inside your product.
We’ll set it up on a sandbox of your actual product during the call.