Blog
Notes from inside the product
How AI assistants help users do things, not just learn about them.
Moss Is Recognized in the 2026 Gartner® Market Guide for Digital Adoption Platforms: What It Means for Customer-Facing Software
Viamoss is a Representative Vendor in the 2026 Gartner Market Guide for Digital Adoption Platforms. What it means, and where Moss fits.
ReadAI Customer Onboarding Agents: Why Checklists and Product Tours Aren't Enough
Learn why B2B customer onboarding is shifting from checklists and product tours to AI customer onboarding agents that guide setup, verify completion, and drive product adoption.
Read"It Sometimes Just Doesn't Work": Why Teams Stop Trusting Their Digital Adoption Platform
WalkMe walkthroughs can break when UIs change, segmentation can take weeks, and maintenance adds up. Here's why teams looking for a WalkMe alternative are turning to AI-native digital adoption platforms.
ReadIn-App AI Assistants: What Usage Data Shows About Where Users Drop Off
The first wave of in-app AI assistants is live, and the usage data is surfacing a problem nobody fully anticipated: users drop off when the assistant falls back to text instructions.
ReadInteractive Product Demos, Personalized to Each Visitor: Your Use Case, Live
Moss answers the visitor's real question with an interactive product demo that lives on the page, guides the real UI, and carries the same path into your product after signup.
ReadTime to First Value: How Moss Gets New Users to Their Aha Moment Faster
People don't stick because they read help articles. They stick because they finish one valuable thing inside your product. Here's how Moss cuts time to first value and gets more new users to their first win, faster.
ReadWhy Customers Churn Despite Good Onboarding, and How AI Can Help
Good onboarding is not enough if users still get stuck. Learn why customers churn after onboarding, where they actually get stuck, and how an AI co-pilot inside the product can help them reach value.
ReadWhy We're Building Moss
A real-time AI layer that turns every SaaS UI into an interactive, self-teaching experience, and why we're building it now.
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