Start with your team’s problem.
Moss reads every session inside your product — and turns them into the next change for whichever team owns it.
Solution 01· Customer Experience · Support chatbots
Your chatbot answers, but users still don’t know what to do.
“I want it to feel like a support rep screen sharing — showing you how to do it in your own portal.”
“They want the instant answer: just do it for me.”
Before Moss, the support bot answers with a link to a help-center article and the user stays stuck. With Moss, the answer happens on the screen itself: the next control is highlighted and the assistant says click here.
What you get
Fewer tickets — questions end on the screen, before they become tickets.
It gets better on its own — every conversation is reviewed and comes back as fixes.
Share a demo environment and a couple of workflows customers struggle with. We’ll send back a video of Moss running them on your screens.
Solution 02· Product Growth · Walkthroughs
Walkthroughs are slow to build and quick to break.
“Sometimes WalkMe just doesn’t work. Most of the time I suggest my team do very, very simple things, because I don’t trust it so much.”
“It can take me two weeks just to set up who sees a walkthrough.”
Before Moss, a release moves the button and the walkthrough tooltip points at nothing. With Moss, the tooltip finds the moved control and the walkthrough is repaired automatically.
What you get
Nobody on your team babysits walkthroughs again.
Coverage grows to every flow — not just the ones you had time to build.
Show us one flow you guide users through today. We’ll map what a sandbox walkthrough requires on your real screens.
Solution 03· Customer Support · Session analytics
You can see the failures, but not the causes.
“Our helpdesk isn’t telling me what was driving escalations.”
“Humans sorting tickets over email, back and forth — it can take days.”
Before Moss, the dashboard shows an escalation spike with no reason. With Moss, the same week resolves into one shared cause with the evidence sessions attached, routed to the team that owns the fix.
What you get
Days of digging become a morning readout.
The fix arrives already drafted — yours to approve.
Share the support analytics stack you run today, and we’ll show you how Moss can replace it.
See Moss inside your product.
We will set it up on a sandbox of your actual product during the call.