Cut “How-to” tickets by up to 60%.
Web Agent that guides users on-screen
Cut “How-to” tickets by up to 60%.
Web Agent that guides users on-screen
Cut “How-to” tickets by up to 60%.
Web Agent that guides users on-screen
What We Do
Moss understands your live UI
and docs to guide real workflows.
Moss understands your
live UI and docs to guide
real workflows.
Moss understands your live UI
and docs to guide real workflows.
Moss guides users
step-by-step across tasks
not just answers questions.
An Account Manager at every user’s side.
Like a virtual
Account Manager
at every user’s side.
15 min for live demo of Moss
Followed up with Moss showcase on your app
Cut "How-to" support tickets by 60%
On-screen, real-time guidance replaces
email/chat loops and resolves issues
where users get stuck.
Cut "How-to" support tickets by 60%
On-screen, real-time guidance
replaces email/chat loops and
resolves issues where users get stuck.
Accelerate activation / time-to-value
Adaptive walkthroughs get new users to the
“Aha” moment faster and more reliably.
Boost new-feature adoption
Moss highlights what changed and shows
exactly how to use it in context. Less noise
and confusion.
Launch self-serve onboarding
Always-on help that scales from SMB to
enterprise. Moss moves users to first value
without hand-holding.
Become AI-native without a rebuild
Moss is the AI layer between the user and the software. Let your user vibe with your software
Accelerate activation / time-to-value
Adaptive walkthroughs get new users to the “Aha” moment faster and more reliably.
Boost new-feature adoption
Moss highlights what changed and shows
exactly how to use it in context. Less noise and confusion on day one.
Launch self-serve onboarding
Always-on help that scales from SMB to
enterprise. Moss moves users to first value without hand-holding.
Become AI-native without a rebuild
Moss is the AI layer between the user and the software. Let your user vibe with your software
Accelerate activation / time-to-value
Adaptive walkthroughs get new users to the
“Aha” moment faster and more reliably.
Boost new-feature adoption
Moss highlights what changed and shows
exactly how to use it in context. Less noise
and confusion on day one.
Launch self-serve onboarding
Always-on help that scales from SMB to
enterprise. Moss moves users to first value
without hand-holding.
Become AI-native without a rebuild
Moss is the AI layer between the user and the
software. Let your user vibe with your software
How to Set Up
Minutes to install. Miles away from static tours.
How to Set Up
Minutes to install. Miles away from static tours.
How to Set Up
Minutes to install. Miles away from static tours.
01
A Line of Code
Embed the Moss SDK once. Wrap your app and you’re ready for on-screen guidance. React-first, with simple options for other stacks.
import { AgentProvider, MossSDKConfig }
from '@principles-first/moss-sdk';
function App() {
return (
{/* Your application */}
<AgentProvider config={sdkConfig}>
<FloatingActionBar />
</AgentProvider>
</>
);
}01
A Line of Code
Embed the Moss SDK once. Wrap your app and you’re ready for on-screen guidance. React-first, with simple options for other stacks.
import { AgentProvider, MossSDKConfig }
from '@principles-first/moss-sdk';
function App() {
return (
{/* Your application */}
<AgentProvider config={sdkConfig}>
<FloatingActionBar />
</AgentProvider>
</>
);
}01
A Line of Code
Embed the Moss SDK once. Wrap your app and you’re ready for on-screen guidance. React-first, with simple options for other stacks.
import { AgentProvider, MossSDKConfig }
from '@principles-first/moss-sdk';
function App() {
return (
{/* Your application */}
<AgentProvider config={sdkConfig}>
<FloatingActionBar />
</AgentProvider>
</>
);
}02
Connect Your Product Docs
Upload files or paste a docs link. Moss auto-ingests, organizes, and keeps knowledge in sync
02
Connect Your Product Docs
Upload files or paste a docs link. Moss auto-ingests, organizes, and keeps knowledge in sync
02
Connect Your Product Docs
Upload files or paste a docs link. Moss auto-ingests, organizes, and keeps knowledge in sync
03
No Manual Mapping
Skip tour-building. Moss reads your live UI and flows in real time, adapting to your product update.
03
No Manual Mapping
Skip tour-building. Moss reads your live UI and flows in real time, adapting to your product update.
03
No Manual Mapping
Skip tour-building. Moss reads your live UI and flows in real time, adapting to your product update.
Security
Enterprise Ready
Secure and Private by Design
(In Progress)
Enterprise Ready
Secure and Private by Design
(In Progress)
Enterprise Ready
Secure and Private
by Design (In Progress)
15 min for live demo of Moss
Followed up with Moss showcase on your app
UI-level redaction. Sensitive data never leaves your app.
UI-level redaction.
Sensitive data never leaves your app.
Moss can see the screen to guide users, but not what
it shouldn’t. Tag any field (PII, API keys, secrets) and
Moss blinds it at capture. It masks DOM values and
pixels in screenshots before anything is sent or stored.
Moss can see the screen to guide users, but not what it shouldn’t. Tag any field (PII, API keys, secrets) and Moss blinds it at capture.
It masks DOM values and pixels in screenshots before anything is sent or stored.
FAQ
All You Need to Know
FAQ
All You Need to Know
FAQ
All You Need to Know
How does Moss work?
Can I test Moss without adding a line of code?
How accurate is Moss?
How easy is the setup?
Can Moss take actions on behalf of the user, not just highlight?
Does it connect to Intercom or hand off to support?
How does Moss work?
Can I test Moss without adding a line of code?
How accurate is Moss?
How easy is the setup?
Can Moss take actions on behalf of the user, not just highlight?
Does it connect to Intercom or hand off to support?
How does Moss work?
Can I test Moss without adding a line of code?
How accurate is Moss?
How easy is the setup?
Can Moss take actions on behalf of the user, not just highlight?
Does it connect to Intercom or hand off to support?
Contact
Get in Touch
Contact
Get in Touch
Blog
Insights & Updates
Blog
Insights & Updates
How AI-Powered Onboarding Reduces Churn and Accelerates Activation
Learn how LLM powered onboarding significantly improves your customers' onboarding experience
How AI-Powered Onboarding Reduces Churn and Accelerates Activation
Learn how LLM powered onboarding significantly improves your customers' onboarding experience
How AI-Powered Onboarding Reduces Churn and Accelerates Activation
Learn how LLM powered onboarding significantly improves your customers' onboarding experience
Why We’re Building Moss
Why We’re Building Moss
Why We’re Building Moss
Why We’re Building Moss
Why We’re Building Moss
Why We’re Building Moss
Why Choose Us
The fastest way to make your SaaS
feel AI-native
Moss
Chatbots (Fin, Decagon)
Static Tour Apps
Understands the live UI and guides in context. Sees DOM and screen, then adapts step by step with visual highlights.
No screen awareness. Answers in text and links to docs, cannot guide on-screen.
Pre-mapped tooltips. Linear flows tied to selectors, no true understanding of screens or changes.
Minutes to install with one SDK line and connect docs. Low upkeep because Moss reads screens at runtime as your UI evolves.
Days to wire backend and data. Ongoing content work while still blind to the UI.
Days or weeks to map elements and flows. High upkeep when layouts or IDs change.
Can navigate and trigger approved actions.
Cannot act in the UI.
Guidance only, no actions.